With slowing revenue growth

Apparently insatiable demand
for bandwidth and high customer expectations

With slowing revenue growth, an apparently insatiable demand for bandwidth and high customer expectations, it’s no wonder that Communications Service Providers (CSPs) are feeling the pressure to drive extra revenues, manage costs and find new ways of maintaining customer trust and loyalty.

  • In this challenging environment,
  • You need to really understand your customers and the services they want,
  • To differentiate yourself from your competition by providing great customer experience.

Competitive a Time in Telecommunications

Evolution to Quantum Leaps

There has probably never been as competitive a time in telecommunications as there is right now. From continuous and increasingly complex technological evolution to quantum leaps in customer demands and highly aggressive price wars due to the rapid pace of development, the industry is undergoing massive shifts.

Traffic and Investment

This is generated by offering personalised services and tailored offers and by prioritising the way in which you manage traffic and investment in your network to deliver this at reducing cost and in a secure, trusted way.

Analyse the Multiple Sources of Data

To help you plan and manage this, you need to bring together and analyse the multiple sources of data from across your business. This will enable you to fully understand at a highly granular level what your customers are doing and how the network is supporting them.

Proven Skills in Customer Experience and Data Analysis

With our proven skills in customer experience and data analysis, and our heritage in designing and building secure services for CSPs and Government, BAE Systems is your ideal global partner, helping you solve your key issues.

Enable you to make Truly Customer-centric Decisions

This knowledge will enable you to make truly customer-centric decisions; targeting attractive offers and tariffs and prioritising network investment around customer need.

Building Customer Loyalty

Customers expect a higher level of convenience and engagement through multi-channel access, so providing an attractive, convenient self-service will build loyalty, encourage greater participation (with potential for additional revenues) and reduce operating costs.



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