With slowing revenue growth
With slowing revenue growth, an apparently insatiable demand for bandwidth and high customer expectations, it’s no wonder that Communications Service Providers (CSPs) are feeling the pressure to drive extra revenues, manage costs and find new ways of maintaining customer trust and loyalty.
With our proven skills in customer experience and data analysis, and our heritage in designing and building secure services for CSPs and Government, BAE Systems is your ideal global partner, helping you solve your key issues.
This knowledge will enable you to make truly customer-centric decisions; targeting attractive offers and tariffs and prioritising network investment around customer need.
Customers expect a higher level of convenience and engagement through multi-channel access, so providing an attractive, convenient self-service will build loyalty, encourage greater participation (with potential for additional revenues) and reduce operating costs.